About Us

MISSION, VISION & VALUES

1.
80% Satisfaction

To achieve at least an average of 80% customer satisfaction level based on the Yearly Customer Satisfaction Survey per year.

2.
ZERO Complaint

To achieve ZERO customer written complaint per year.

3.
Delivery On Time

To ensure on-time delivery of the project based on the project master schedule / contract agreement / variation order.

4.
16 hours / 2 training

To achieve 16 hours / 2 training per year for continuous improvement of the employees' competency

5.
< 3 cases

To ensure not more than 3 cases of contractor's nonconformance matter (such as poor quality of work / responsive, etc.) per project per year.

1.
80% Satisfaction

To achieve at least an average of 80% customer satisfaction level based on the Yearly Customer Satisfaction Survey per year.

2.
ZERO Complaint

To achieve ZERO customer written complaint per year.

3.
Delivery On Time

To ensure on-time delivery of the project based on the project master schedule / contract agreement / variation order.

4.
16 hours / 2 training

To achieve 16 hours / 2 training per year for continuous improvement of the employees' competency

5.
< 3 cases

To ensure not more than 3 cases of contractor's nonconformance matter (such as poor quality of work / responsive, etc.) per project per year.

STATEMENT OF QUALITY OBJECTIVES

  1. To achieve at least an average of 80% customer satisfaction level based on the Yearly Customer Satisfaction Survey per year.
  2. To achieve ZERO customer written complaint per year.
  3. To ensure on-time delivery of the project based on the project master schedule/ contract agreement/ variation order.
  4. To ensure not more than 3 cases of contractor’s nonconformance matters (such as poor quality of work/ responsive, etc.) per project per year.
  5. To achieve 16 hours / 2 training per year for continuous improvement of the employees’ competency.

STATEMENT OF QUALITY POLICY

SMI Electric Automation Sdn. Bhd. is committed to be a quality Electromechanical Engineering Solutions Provider that consistently meet the satisfaction of our customers through the following:

  • Flexibility & Meet Customer and Others Applicable Requirements
  • Continual Improvement of the Quality System
  • Teamwork and Positive Work Attitude
  • Do it Right from the Beginning

The Management Review Board shall establish measurable objectives based on the commitment for continual improvement. The quality objectives shall be reviewed at least once a year by the Management Review Board for continuing suitability, adequacy, and effectiveness of the Quality Management System.

OUR ACCREDITATION & AWARDS

Smi Electric Automation Sdn Bhd is fully certified by the government authorities and standardization organizations below.