About Us
MISSION, VISION & VALUES
80% Satisfaction
To achieve at least an average of 80% customer satisfaction level based on the Yearly Customer Satisfaction Survey per year.
ZERO Complaint
To achieve ZERO customer written complaint per year.
Delivery On Time
To ensure on-time delivery of the project based on the project master schedule / contract agreement / variation order.
16 hours / 2 training
To achieve 16 hours / 2 training per year for continuous improvement of the employees' competency
< 3 cases
To ensure not more than 3 cases of contractor's nonconformance matter (such as poor quality of work / responsive, etc.) per project per year.
80% Satisfaction
To achieve at least an average of 80% customer satisfaction level based on the Yearly Customer Satisfaction Survey per year.
ZERO Complaint
To achieve ZERO customer written complaint per year.
Delivery On Time
To ensure on-time delivery of the project based on the project master schedule / contract agreement / variation order.
16 hours / 2 training
To achieve 16 hours / 2 training per year for continuous improvement of the employees' competency
< 3 cases
To ensure not more than 3 cases of contractor's nonconformance matter (such as poor quality of work / responsive, etc.) per project per year.
STATEMENT OF QUALITY OBJECTIVES
- To achieve at least an average of 80% customer satisfaction level based on the Yearly Customer Satisfaction Survey per year.
- To achieve ZERO customer written complaint per year.
- To ensure on-time delivery of the project based on the project master schedule/ contract agreement/ variation order.
- To ensure not more than 3 cases of contractor’s nonconformance matters (such as poor quality of work/ responsive, etc.) per project per year.
- To achieve 16 hours / 2 training per year for continuous improvement of the employees’ competency.
STATEMENT OF QUALITY POLICY
SMI Electric Automation Sdn. Bhd. is committed to be a quality Electromechanical Engineering Solutions Provider that consistently meet the satisfaction of our customers through the following:
- Flexibility & Meet Customer and Others Applicable Requirements
- Continual Improvement of the Quality System
- Teamwork and Positive Work Attitude
- Do it Right from the Beginning
The Management Review Board shall establish measurable objectives based on the commitment for continual improvement. The quality objectives shall be reviewed at least once a year by the Management Review Board for continuing suitability, adequacy, and effectiveness of the Quality Management System.
OUR ACCREDITATION & AWARDS
Smi Electric Automation Sdn Bhd is fully certified by the government authorities and standardization organizations below.